1/1/2024 0 Comments Zoogvpn server locationI have refused as my experience has been so negative I'd rather others knew.Betternet is a free VPN provider with a no-log policy where you don't even need to create an account to use it. Please stop gaslighting my review! Wish this back and forth wasn't required and they would deliver the service I paid for! I emailed repeatedly and my most recent email was Edited After doxxing me in the review (Thanks Trustpilot for getting them to remove it) they finally replied to my emails and agreed to temporarily add more servers in return for me deleting this review. Edited ZoogVPN still haven't responded to my emails, and keep saying that my review isn't verified despite Trustpilot verifying it. ZoogVPN continue to ignore my support requests and keep trying to take down my review. Make of that what you will Edited Full details already provided to Trustpilot who considered them good enough. Edited Rather than reply to my support requests, ZoogVPN just keep trying to get my review taken down. What's the point of a lifetime account if there are no servers left to connect to? Contacted them about it and they ignored me repeatedly. Īvoid - Bought lifetime - losing servers over timeīought lifetime, and they keep removing servers from the lifetime account. ![]() Hotspot Shield is now my preferred VPN, although I test ZoogVPN every now and then just to see if it's usable. Every time I have had a problem BAR ONE, when ZoogVPN very quickly told me there was a worldwide outage my tickets have been ignored. I can connect to N元 on Android but not Windows. As frustrated user states, ZoogVPN have been reducing the number of servers lifetime users have access to. CA connects reliably but using OpenVPN in lieu of IKE2. BUT, the current issue with 2 Windows 10 PCs is that very few of the servers connect at all. ![]() I don't know what more information they need than the email address I signed up with. ZoogVPN have requested "more information" in order to be able to help. I've had ZERO response to my enquiries to "support" in 3 years. You'll see below that it took over 6 weeks to respond to this review. Very aggressive at having accurate negative reviews removed. Unable to authenticate on Windows but works on Android, at times, then switches over to work on Windows intermittently. Support is abysmal, very rarely responding. Perhaps they are now a much different company to the one I have dealt with in the past.- Original and edited post below - I agree with the frustrated user. Hopefully others can be helped also.-ZoogVPN have advised that they have recently gone through major changes. Sadly I'm not sure how long this will last, yet. Don't know what you did ZoogVPN, but thanks. I still have a few servers that won't connect at IKEv2 but it's still better than it was. Without any change at this end, most servers now appear to be working correctly. Update: Out of the blue ZoogVPN sent me an email advising that they had renewed the (lifetime) service. ![]() We know that you've already reached out our support, but you have my word that this time your situation will be reviewed carefully once again. Please, send an email to and let us know that we had discussion on TrustPilot. I am very sorry you had to struggle for so long and had some problems with our customer support. Rest assured, your situation will be reviewed by our team exclusively and resolved. ![]() However, we totally understand how disappointed you are. That said, this cost is approximately as cheap as visiting Vatican museums at once - and that's all for lifetime access to ZoogVPN servers, lifetime :) Currently, you have over 20 cherry-picked dedicated servers with unlimited bandwidth, advanced features, and a few simultaneous connections. What we have in our system right now is a lifetime lite plan with limited functionality but still - a very promising and great solution for the the money it costs. That's true that we weren't aware of this kind of Lifetime subscription because former CEO of ZoogVPN who has been responsible for that marketing activity is no longer working with us. Hello! ZoogVPN Lifetime subscription currently has a limited number of servers because it's cost was even less than Premium 2 years subscription - around $35 for Lifetime access to VPN servers.
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